TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this critical time for wireless carriers, according to the J.D. Power 2020 U.S. Wireless Customer Care Performance Study—Volume 2. “Just as we saw in our recent
COSTA MESA, Calif — In a maturing wireless market, customer satisfaction is being challenged by the growth of non-carrier online and in-store purchase options, a new survey contends. “In a wireless market experiencing fewer device sales and less frequent switching, carriers need to re-evaluate in-store and online purchase offerings,” said Ian Greenblatt, Technology, Media & Telecom
WASHINGTON DC - The Federal Communications Commission is altering regulations so wireless carriers can deploy 5G faster. In a 3-2, party-line vote Thursday, agency commissioners passed a measure that exempts small cell radio deployments from federal environmental and historical preservation reviews originally meant for large cell phone towers. The vote didn't affect reviews from towns
COSTA MESA, Calif. - Unlimited data plans are the magic elixir for wireless network quality, while “bring your own device” promotions are having the opposite effect, according to the J.D. Power 2018 U.S. Wireless Network Quality Performance Study –Volume 1. The study finds that customers with unlimited data plans experience a lower incidence of overall network problems,
DETROIT - Taking the opportunity to showcase Michigan’s role in the national and international connected technologies community, Mobile Technology Association of Michigan (MTAM) CEO, Linda Daichendt, was recently a guest on the Germany-based international mobile technologies podcast, Mobile Presence, hosted by Peggy Anne Salz, Top 100 Mobile Industry Influencer and Chief Analyst of Mobile Groove.
DETROIT - AT&T has activated an upgrade to bring faster speeds to nearly 100 cell sites in Wayne, Oakland, Macomb, Washtenaw, Genesee, Lapeer, Livingston and St. Clair counties. The bandwidth expansion provides additional capacity to the existing 4G LTE on the sites, creating increased data speeds. AT&T customers using the network should experience better service
FARMINGTON HILLS - TiECon Midwest 2016, Michigan’s largest conference on entrepreneurship, presented by TiE Detroit, today announced the winners of the TiE2 Midwest Industry Awards. The winners represent the most enterprising startup companies in five focus segments: IOT, Sensors, Fintech, Transportation, Mobility, Health, Fitness and Manufacturing Devices, Augmented Reality, Artificial Intelligence. TiE 20 are an
LANSING – To help businesses understand the best ways to use mobile video, Mobile Michigan Monday Lansing on Oct. 24 at 6:45 pm will host Brian Town, CEO of Michigan Creative. Research firm eMarketer indicates that one in three consumers watch video on their mobile devices, resulting in mobile being used more today for video
LANSING - Michael Rogers, vice president communications for the Small Business Association of Michigan, chats with tech expert Linda Daichendt, executive director of the Mobile Technology Association of Michigan, about rural access to municipal broadband, how women can be successful business leaders, apps that can help improve your sales and productivity and tech tools that
GRAND RAPIDS - Michigan Mobile Musings is a weekly broadcast from the Mobile Technology Association of Michigan. We are a non-profit trade association for Michigan's mobile/wireless (or connected) technologies industry and the first state-based mobile/wireless or connected technologies trade association in the U.S. Our guests are from various companies, primarily right here in Michigan, who are
