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How Can Customer Journey Mapping Help Your Call Center?

DETROIT - Mapping the journey of your customers can help identify pain points in their interactions with your contact center staff. Running a call center is all about identifying issues and making long-term improvements. Mapping your customer journey can give you deeper insight about  their experience to identify effective performance and areas for improvement. What

By |2021-06-23T15:43:44-04:00June 23rd, 2021|Guest Columns|

Hemp And It’s 20,000 Uses Michigan’s Newest Cash Crop

ANN ARBOR - Leadership from the Industrial Hemp Association of Michigan joins MITech TV co-hosts Mike Brennan and Matt Roush explore the legal world of growing hemp, a crop that can be used to make 20,000 products and not just medicinal CBD. Hempcrete also is the topic since iHemp will be hosting a Hempcrete making

By |2021-06-23T10:38:26-04:00June 23rd, 2021|Marijuana Business, mitechtv, News|

Navv Systems Completes Seed Financing to Accelerate Commercialization

DETROIT - Navv Systems, a Detroit-based healthcare technology company focused on hospital personnel location and equipment tracking and location services, announced the close of a $3.2 million seed funding round led by Arboretum Ventures. Detroit Venture Partners also joined the financing along with existing investors including Narrow Gauge Ventures. Navv has developed an indoor navigation

By |2021-06-22T17:02:08-04:00June 22nd, 2021|Entrepreneurs|

25 Percent Of Americans Thought About Starting A Business During the Pandemic — 64 Percent Did

DETROIT - The coronavirus pandemic changed how many Americans work, with some shifting to remote and others losing their job. Small business owners in particular have had a turbulent year navigating new and constantly changing guidelines that shuttered certain businesses for a period or indefinitely. Still, entrepreneurial dreams may keep many workers up at night,

By |2021-06-22T17:02:08-04:00June 22nd, 2021|Entrepreneurs, Featured|

U.S. Podcast Revenue Expected To Surpass $1 billion In 2021, News Most Lucrative

KENT, England - The podcasting world has recorded significant growth in recent months, with more consumers showing interest in different genres. The growth is now reflecting on the revenue side as more advertisers aim to capitalize on the sector. Data acquired by Finbold indicates that the United States podcast advertising revenue is projected to surpass the

By |2021-06-22T17:02:08-04:00June 22nd, 2021|IoT|

GM Bringing Ultium Battery Tech To Trains, Hydrogen To Planes

DETROIT - GM is setting out into both the train and aircraft world with its Ultium battery and hydrogen fuel cell technology. Just this week, GM announced it would work together with Wabtec locomotives for trains and Liebherr-Aerospace for planes. To be more specific, GM is planning on collaborating with Wabtec to develop and commercialize its Ultium

By |2021-06-22T17:02:08-04:00June 22nd, 2021|Clean Update, Guest Columns|

Conquer Accelerator Selects Six Startups for 2021 Cohort

EAST LANSING, Mich. – Conquer Accelerator announces its sixth season and summer 2021 cohort. The 10-week accelerator welcomes six selected teams to its East Lansing program: CrossBraining, Frizzmo, Nickels, Rebound AI, SafetySit, and Tandem. “We’re proud of what we’ve built over the last five years at Conquer Accelerator and we’re only getting better,” said Thomas Stewart, Conquer Accelerator Program

By |2021-06-22T17:02:09-04:00June 22nd, 2021|Entrepreneur, Entrepreneurs|

Community Hub Moving Into Former Lucky’s Market In Ann Arbor

ANN ARBOR – More than a year after Lucky’s Market closed its doors, residents finally have the answer to the question everyone’s been asking: What will replace the neighborhood market? Prentice4M announced on Wednesday that it will be developing the space into 4M City Club, a community hub that will feature coworking and event space, a

By |2021-06-22T17:02:09-04:00June 22nd, 2021|New Products|