COSTA MESA, Calif - Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance Study overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. “Personalized feedback, rapid-fire response time and interaction
ANN ARBOR - Global surface temperatures surged by a record amount from 2014 to 2016, boosting the total amount of warming since the start of the last century by more than 25 percent in just three years, according to a University of Arizona-led team that includes a University of Michigan scientist. "Our paper is the
ANN ARBOR — Ownership of cars and light trucks are on the upswing, says a University of Michigan researcher. In his 10th report in a series examining changes in various aspects of motorization in the U.S. since 1984, Michael Sivak of the UM Transportation Research Institute found that light vehicle-ownership rates per person and per
GRAND RAPIDS – Behavoral health patients benefit from better care coordination when their health providers leverage a reversed shared care approach supported by Great Lakes Health Connect’s referrals application. Closing the gap in communication between behavioral health and primary care providers was the foundation of Lara Dengerink-VanTil’s doctoral dissertation as part of her Doctorate in
LANSING - It has been proven that women are promoted less, underrepresented in the C-suite, and receive lower wages then men. A recent study set out to discover why and see if women’s behavior is responsible. The study, published by Harvard Business Review, revealed that biological differences between men and women do not affect the
ANN ARBOR - Surveys and self-reports are a time-honored way of trying to predict consumer behavior, but they have limitations. People often give socially desirable answers or they simply don't know or remember things clearly. A new study by Carolyn Yoon, University of Michigan professor of marketing, and colleagues Alexander Genevsky of Rotterdam School of
ANN ARBOR - A study of lead service lines in Flint's damaged drinking water system reveals a Swiss cheese pattern in the pipes' interior crust, with holes where the lead used to be. The findings—led by researchers at the University of Michigan—support the generally accepted understanding that lead leached into the system because that water
LANSING - Business Leaders for Michigan announced Thursday it is producing a study intended to boost K-12 school performance in the state. The organization said it has supported school reforms in the past, but this is the first time it has created a project to identify specific actions that could affect student outcomes. PricewaterhouseCoopers will
ANN ARBOR - A majority of Americans across the political spectrum believe states are responsible for addressing climate change in the absence of federal policy, according to a new survey by University of Michigan researchers. The National Surveys on Energy and Environment track public opinion on climate change and energy policy. This update gives a
ANN ARBOR - Americans love their pickup trucks, SUVs and minivans, as long as they believe they can afford them, a new University of Michigan study confirms. Michael Sivak and Brandon Schoettle of the U-M Transportation Research Institute examined the relationship between relative sales of cars (passenger cars and stations wagons) and light trucks (pickup
