A support ticket system is an essential component of customer resource management, something that defines the overall experience and quality of service, with the potential to turn displeasure into delight. This makes having robust systems and processes for an email ticketing system all the more crucial for organizations big and small. While support systems have
NEW YORK - Ben-Gurion University of the Negev Malware Lab researchers have developed a new method to detect unknown, malicious emails that is more accurate than the most popular antivirus software products. Email messages are widely used by attackers to deliver dangerous content to a victim, such as attachments or links to malicious websites. "Existing email analysis solutions only analyze specific email elements using rule-based methods, and don't analyze other important parts," says Dr. Nir Nissim, head of the David
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