DETROIT - The recent evolution of the call center goes something like this: automation, more automation, chatbots, and more automation are thrown in for good measure. But it’s 2020, otherwise known as The Year Everything Changed. Why are call centers even more important today? What happened to human interaction? Since the outbreak of the Coronavirus
DETROIT - Mapping the journey of your customers can help identify pain points in their interactions with your contact center staff. Running a call center is all about identifying issues and making long-term improvements. Mapping your customer journey can give you deeper insight about their experience to identify effective performance and areas for improvement. What
GRAND RAPIDS - Ambs Call Center has received the ATSI 2019 Award of Excellence for best answering service. This annual award is presented by the Association of TeleServices International (ATSI) an industry trade association for telephone answering service providers. Now a 16-time winner, Ambs Call Center earned the Sapphire Award at ATSI’s 2019 Annual Convention
SOUTHFIELD - BullsEye Telecom will be supporting the Salvation Army’s Bed & Bread Club Radiothon by establishing temporary cloud-based, VoIP contact centers to aid with fundraising efforts. The support being provided is part of the company’s “BullsEye Cares” initiative that focuses on helping those in need in and around Detroit. This year’s Bed & Bread
