BullsEye Telecom To Support Salvation Army Radiothon With Contact Center

SOUTHFIELD – BullsEye Telecom will be supporting the Salvation Army’s Bed & Bread Club Radiothon by establishing temporary cloud-based, VoIP contact centers to aid with fundraising efforts.

The support being provided is part of the company’s “BullsEye Cares” initiative that focuses on helping those in need in and around Detroit.

This year’s Bed & Bread Club Radiothon is presented by Ford Motor Company Fund and has expanded to a 24-hour format. It will be broadcasted by WJR 760-AM beginning at 8 p.m. on Thursday, February 21 and then switch to a live feed from One Campus Martius starting at 6 a.m. on Friday, February 22. Local and national civic and business leaders will join the conversation and encourage individuals to make a difference for the hungry and homeless in Detroit. The live broadcast schedule is as follows:

6-10 a.m.: Guy Gordon
10 a.m. – 2 p.m.: The Frank Beckmann Show
2-4 p.m. & 6-8 p.m.: Dick Purtan
4-6 p.m.: Mitch Albom

Now in its 32^nd consecutive year, the Bed & Bread Club Radiothon aims to help raise funds and awareness for the Salvation Army’s Bed & Bread program that provides food to hungry residents of Detroit who are unable to make it to a soup kitchen, and overnight shelter for those residents who cannot sleep in beds of their own.

“Promoting a culture of assisting those in need is something that BullsEye firmly believes in,” said Susanne Hite, director of marketing for BullsEye Telecom. “We are honored to lend our expertise to the Bed & Bread Club Radiothon and support the individuals who work so diligently to help take care of those in need in our community.”

A team of BullsEye engineers and experts will be deployed one day prior to the event to install the contact center (“The BullsEye Contact Center”) from scratch. The BullsEye Contact Center will include:

Best-in-class hardware running behind the scenes operations
Cloud-based IP-PBX telephony
Polycom VVX 311 phones with HD voice capabilities
Call queuing technology to allow simultaneous calls to be received, queued and managed
Real-time contact center activity monitoring and reporting via the Contact Center Supervisor app
On-site engineering support before, during and after the event

BullsEye Telecom provides secured communications, powerful networks and advanced technologies to thousands of business locations across the US. Contact BullsEye to learn more – www.bullseyetelecom.com

About the Author: Mike Brennan

Founder of Michigan News Network, and serves as CEO, as well as Editor & Publisher of MITECHNEWS.COM. Brennan has worked since 1980 as a technology writer at newspapers in New York, NY, San Jose, CA., Seattle, WA., Memphis, TN., Detroit, MI., and London, England. He co-founded and served as managing editor of Pacific Rim News Service (SEATTLE), which developed a network of more than 100 freelance journalists in 17 Asia-Pacific countries.