Customer Satisfaction Survey Archives

J.D. Power: Travel Sites Lag Overall Online Customer Satisfaction

TROY–Travel apps and websites are heavily relied-upon digital tools used by travelers, containing everything from the QR codes used to board the plane to rental car location and digital hotel keys. Despite this critical role, according to the recently released J.D. Power 2023 U.S. Travel App Satisfaction Study and the J.D. Power 2023 U.S. Travel Website Satisfaction

DTE Ties For Fourth In J.D. Power Utility Sustainability Index; CMS Fifth

TROY–A new sustainability index from the customer experience firm J.D. Power placed two Michigan utilities in the top five for sustainability among the nation’s electric utilities. Detroit-based DTE Energy tied for fourth place and Jackson-based CMS Energy finished fifth. However the index also found deep skepticism among utility customers about utilities’ sustainability claim, and that