Customer support sits at the center of how people experience a brand. It is where promises meet reality, where frustration can turn into loyalty, and where small missteps can quietly undo years of marketing. Outsourcing this function can unlock scale and flexibility, but only when the partner truly understands the responsibility being handed over. The
WASHINGTON, D.C. — In a landmark 6–3 decision Friday, the U.S. Supreme Court ruled that former President Donald Trump’s sweeping tariff program was unconstitutional, concluding that the law he relied on — the International Emergency Economic Powers Act — does not actually give the president authority to impose broad import taxes without clear congressional approval.
ANN ARBOR - Michigan cannabis dispensaries are absorbing six-figure losses as a wave of break-ins continues across Southeast Michigan, forcing retailers to invest heavily in reinforced storefronts, AI-driven surveillance systems and vault-level inventory controls. At least 75 break-ins were reported across Wayne, Oakland and Macomb counties from early 2024 through early 2025, according to investigative
DETROIT - In Michigan’s professional labor market, recruiters say the shift is to Artificial Intelligence is longer theoretical. Gary Erickson, managing partner of ExecSearch Partners, said artificial intelligence has quickly become a baseline expectation for job candidates at nearly every level. “AI allows us to do significantly more than we did before,” Erickson said. At
GRAND RAPIDS — Grand Rapids–based Acrisure plans to eliminate approximately 400 positions, including about 200 in Michigan, as the global insurance and fintech firm deploys artificial intelligence systems to automate portions of its accounting operations, according to reporting by Crain’s Grand Rapids Business. Company officials have described the move as part of a broader technology
If you are familiar with the cosmetology industry, you already know that it keeps growing and changing at a rate that not so many people can keep up with. This is why you’ve been seeing a rise in the popularity of newer hair careers like hair braiding. And if you are interested in this niche
Running a business may be challenging, especially when it is experiencing significant expansion. You may feel overwhelmed, overworked, or simply not as productive as you know you could be. To stay competitive, businesses must improve operational efficiency, which is even more important in the SME sector where resources are limited. Efficiencies can be gained in
Image source Sunday often feels like the one day when you finally have room to breathe. After a busy week, many people want the weekend to feel restful, but they also want to start Monday feeling prepared. That balance can be tricky. A cozy Sunday routine does not need to be packed with tasks or
COLUMBUS - A last-minute referendum effort in Ohio is turning into a high-stakes economic fight, with thousands of hemp-related jobs potentially hanging in the balance. Backers of the repeal effort are racing to block a new state law that would ban intoxicating hemp products unless they are sold through Ohio’s regulated marijuana system. If petitioners
LANSING — Michigan regulators are reviewing a proposed deal that would transfer 13 aging hydroelectric dams from Consumers Energy to a private equity-backed buyer, a transaction critics warn could expose taxpayers and ratepayers to long-term financial and environmental risk if the infrastructure fails. Consumers Energy has asked the Michigan Public Service Commission (MPSC) to approve
