DETROIT - Answering your customers' calls is vital to improving service delivery and retaining them. Mostly, you have to choose between an in-house team and outsourcing. The perceived ease of managing an in-house call center is why many companies take this approach. Regardless, many businesses are abandoning in-house call centers in favor of outsourcing. Call
DETROIT - Michigan has a small but tightly-knit community of startup entrepreneurs. Michigan has a long history of technology and construction, with the local engineering college established in 1854. In recent years, Michigan has been described as the "Silicon Valley Of Mobility Tech" by publications such as Forbes - with pioneering companies such as May Mobility and
CUPERTINO, Ca. - Apple on Wednesday inched a step closer to replacing real-world wallets with the one on its iPhone, opening up its digital driver's license and state ID program in Arizona. The initiative, built into Apple's iOS 15 software that powers modern iPhones, was announced last summer and will expand to Colorado, Hawaii, Mississippi, Ohio and Puerto
HOLLAND, MI – LG Energy Solution, an advanced lithium-ion battery manufacturer, is investing $1.7 billion to expand its operations in the City of Holland. LG Energy Solution will add more than 1 million square feet to their existing footprint in the city’s limits to meet the growing demand for their lithium-ion batteries. LG Energy Solution
ANN ARBOR - CJ Chung, a professor of mathematics and computer science at Lawrence Technological University, provides details on a National Science Foundation grant that will let him train eight college students from around the country this summer to develop computer programs for self-driving cars. The grant is targeted for underrepresented populations. Community college students
ANN ARBOR - Long-time digital marketing guru Terry Bean has fine tuned his business to focus on helping companies develop the correct context for their target audience rather than correct content. So what's the difference you ask? Watch this short video interview with him and he explains. More at www.TryBean.Com https://youtu.be/qOAgOU83vgo
GRAND RAPIDS - Grand Valley State University received $1 million in federal appropriations to expand its applied Medical Device Institute (aMDI) and provide new technologies that will better serve the medical innovation industry while expanding West Michigan's economic footprint. U.S. Rep. Peter Meijer, (R-Mich.), requested and received this funding, which was packaged into the 2022
DETROIT - The move from manual operations to levels of automation can be challenging. The same is true when updating existing automation to more sustainable levels of automation. Many industries, from traditional food and beverage, CPG, non-food, consumer products and industries like automotive, are looking for ways to differentiate brands and products on the shelf
ANN ARBOR - Michigan Attorney General Dana Nessel will be one of the featured speakers on April 2 at the Hash Bash, the 50-year old event held on The Diag at the University of Michigan's Ann Arbor campus. Two blocks away, the Monroe Street Fair will feature products made by Michigan cannabis and hemp companies.
DETROIT - Comerica Bank and Hatch Detroit kicked off the Comerica Hatch Detroit Contest and that will offer $100,000 to this year's winner courtesy Comerica. The contest, which is returning for the first time since 2019, aims to promote small business economic development in Detroit by financing actual bricks-and-mortar stores. Entrepreneurs with a retail concept
