JD Power: Smartphone Connectivity Now Biggest Auto Quality Headache
TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality complaint with new cars. Overall, new vehicle quality improved 2% from 2020 to 2021, the survey found. This is slightly lower than the average






