LIVONIA – Workforce Software released a report that looked at human experiences with SAP customers that showed more than half (54%) of respondents indicated that an increase in remote work caused by the pandemic was their largest driver of employee experience strategy.
The report also showed other factors including major organizational change (31%), increased competition for talent (27%), and higher employee turnover rate (25%).
When it comes to addressing these employee experience drivers, many companies say that optimizing self-service to make employee and work data more accessible is their lead action (indicated by 61% of respondents) and investing in technology to improve worker productivity is a tactic utilized by 59%, while 54% of respondents say creating spaces and processes to increase collaboration between employees and teams is one of their main focuses. Additionally, nearly 50% of respondents are adding or improving employee feedback or surveys to capture their employees’ sentiment, so they can better react in the moment and increase employee satisfaction.
These top tactics all involve technology and indicate a need for software solutions that will enable self-service, create collaboration spaces (particularly remotely), and better capture sentiment through in-the-moment surveys. However, the survey found that not many companies have actually implemented the software they need; just over one-third (35%) of respondents are currently using or implementing workforce management solutions (WFM), and over half are either planning to implement WFM in the next 24 months or are aware of the need for WFM.
Companies are even further behind with offering their employees end-to-end employee experience solutions — less than 2% of survey respondents currently use them. However, 72% of those surveyed are planning to implement end-to-end employee experience solutions in the next 24 months or are currently evaluating them.
WorkForce Software released the benchmark report, The State of Human Experience in the Workplace which it co-sponsored with IBM and eightfold.ai. SAPinsider surveyed 111 members of its community in May and June 2021 and generated responses from across a wide range of geographies, industries, and company sizes.
