Wireless Carriers

J.D. Power Study: Could Social Media Get Better Response From Wireless Carriers?

J.D. Power Study: Could Social Media Get Better Response From Wireless Carriers?

COSTA MESA, Calif - Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance Study overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. “Personalized feedback, rapid-fire response time and interaction

By Mike Brennan|2018-01-28T16:37:32-05:00January 28th, 2018|Connected Tech, Mobile MI|

FCC, FTC Ask Mobile Phone Makers, Wireless Carriers Why Security Fixes Take So Long

FCC, FTC Ask Mobile Phone Makers, Wireless Carriers Why Security Fixes Take So Long

WASHINGTON DC - US regulators want to know how mobile phone makers and wireless carriers handle security vulnerabilities and why fixes seem to take so long. The Federal Communications Commission and the Federal Trade Commission on Monday sent letters to fourteen companies, asking for details about how they release security updates. The FCC sent letters

By CNET|2016-05-12T21:35:57-04:00May 12th, 2016|Cyber Defense, Mobile MI, Politics|