J.D. Power: Wireless Companies Getting Better At Automated Customer Care
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm this week released Volume 1 of its 2020 U.S. Wireless Customer Care Full-Service Performance Study and its 2020 U.S. Wireless Customer Care Non-Contract Performance Study.