WARREN - As consumers continue to move both their conversations and business transactions online, companies must select the customer service and support tools appropriate for the customer experience. With so much Web-based opportunity, there is tremendous value for businesses to improve customer service and increase sales within the online environment. To enhance the online customer
WARREN - For more than a century steam has been flowing beneath the streets of Detroit ? as it has many other cities (albeit more recently) including Washington D.C., New York, Boston and others. Steam or chilled water or some other heat transfer system has been saving building owners the added expense of having their
WARREN - Hoping to get the best out of their employees, many executives and entrepreneurs are finding new ways to encourage motivation and camaraderie in the workplace, offering employees more than just a paycheck in return for their hard work. The happier the employees, the more productive they tend to be. Employees thrive in a
CHICAGO - Have you ever tried to win an emotional argument with logic? If you have, I am guessing you lost that one. Trying to meet someone's need for emotional understanding with logic, or someone's need for logical understanding with emotion simply doesn't work. Depending on the situation, we humans want to hear facts when
ISLANDIA, NY - A new study from CA Technologies has found that cloud computing is enabling a more central role for IT in shaping business strategy and driving innovation. The vast majority of survey respondents (96 percent) believe the primary role of IT has changed over the past five years, and 71 percent expect that
HUNTINGTON WOODS - How often have you heard the statement "If you don't have goals, how will you know if you are succeeding?" So each year, we create a list of goals that we feel will satisfy our boss, our shareholders, or some other outside entity, or perhaps, even ourselves. Often, these goals do not
SOUTHFIELD - Governor Snyder, in keeping with his campaign promise to promptly address the current Michigan Business Tax, released a draft of his administration's corporate tax plan for Michigan businesses. Below are some of the key highlights from UHY Advisors Tax and Business Consultants: Effective date appears to be January 1, 2012 A 6 percent
WARREN - The Michigan Business and Professional Association, along with its sister association Michigan Food and Beverage Association, support President Obama's announcement during the State of the Union address to correct section 9006 of last year?s health care law, which requires companies to report to the IRS payments of more than $600 a year to
TORONTO, Ontario - A new survey conducted by SANpulse Technologies finds that technology refreshes are the top priority for 2011. The study was conducted across more than 100 large enterprises, with about two-thirds if responses coming from companies with more than 10,000 employees, and a third from those with less than 10,000. The survey looked
CHICAGO - According to the fourth annual Year-in-Review survey from CDW, after a cautious 2010, a new survey of IT decision makers suggests a renewed commitment to technology investment is on the horizon as more organizations begin to address their strategic technology needs that were sidelined during the long economic downturn. The survey found that