Automakers Not Pleasing Customers As Much As Last Year, Report
ANN ARBOR - Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a report from the American Customer Satisfaction Index. Customer satisfaction with automobiles and light vehicles declines 1.2 percent to an ACSI benchmark of 83 on a 0 to 100 scale,