DETROIT - Voice analytics is one of the fastest growing areas that contact centers are utilizing across the globe. By taking advantage of advanced voice analytics software, businesses can be provided with powerful insights into call handling and customer insights, all from previously incomprehensible data. Using progressive analytic tools, such as real-time and emotional analytics,
DETROIT - Today, Cisco is the largest distributor of routers and switches, boasting about 51 percent of global market share. On ethernet switches alone, the percentage rises to 59 percent. For this reason, Cisco comes out as a leading internet solutions provider, but it is not the only their achievement. To professionalize the industry, in
DETROIT - Do you often feel the urge to be more productive? There are plenty of hours in a day and just so much that you can do within this period. But if you dedicate most of the time to work, then it might be difficult to accomplish your personal plans and live a fulfilling
DETROIT - Many elected officials and business elite gathered last Tuesday to celebrate Kevin Williams becoming CEO of Global Automotive Alliance. Lieutenant Governor Garlin Gilchrist was one of the first to make a speech, and in it, he also applauded the work and dedication of Executive Chairman Bill Pickard. He said that he had made
Living under a rock won’t bring customers to your doorstep. The only way to attract the business you need is to get online, harness the digital age and make it work for you. Stop working against technology - it isn’t going anywhere. In fact, the digital revolution is rapidly evolving and growing, and you can
DETROIT - Project management is an indispensable part of modern business operations. Workflows inside every business on the market today are actually a series of projects executed to achieve a common goal. As the market becomes more competitive, the complexity of projects that modern businesses need to complete becomes higher as well. More businesses nowadays
