PONTIAC – GPSi, which supplies the GuidePoint Systems after market vehicle theft recovery service, has signed a three-year, $500,000 call center and help desk agreement with Teletouch Communications of Tyler, Texas.
Guidepoint is sold through approximately 400 automotive dealers and expediters in major markets throughout the United States and Mexico. It integrates in-vehicle telematics with the Global Positioning Satellite system, wireless networks, the Web and 24x7x365 response centers, much like General Motors OnStar system for new vehicles.
The new service agreement provides for a minimum contract value of $306,000 during the initial three-year term, and carries provisions for incremental services income growth under which the Company expects to generate greater than $500,000 in total revenues over the initial term. The agreement replaces GPSi’s previous service agreement with Teletouch affiliate, Progressive Concepts.
Under the agreement, Teletouch will provide U.S.-customer response and help-desk support for vehicle theft monitoring, consumer and fleet service activations, service plan upgrade sales, and other enhanced convenience services for Guidepoint member subscribers. Teletouch will also provide customer service and installation help-desk support for GPSi’s dealers and distributors.
Guidepoint members and dealers can access the Guidepoint Response Center by calling 877-GPS-FIND (877-477-3643).
