ANN ARBOR - For a second straight year, major airlines are doing a better job of satisfying their passengers, but air travel still remains an uncomfortable, and costly experience for most passengers. The American Customer Satisfaction Index shows despite gaining 3 percent to an ACSI benchmark of 69, airlines top only subscription TV service (68)
ANN ARBOR - Merit Network has launched its new interactive web site capable of being viewed as a mobile version, a standard graphic version, or a text-only version. Features include: Professional Development Opportunities - Upcoming training and seminars can be viewed in a categorized list, a yearlong snapshot, or convenient monthly calendar format. Membership section
LANSING - Tim Hortons Cafe & Bake Shop is teaming up with the Michigan Economic Development Corp. up to host a live MiVirtualCareerFair event on June 26 from 10 am ? 4 pm online and at participating restaurants around Michigan. MiVirtualCareerFair allows employers to connect with top talent and gives job seekers the opportunity to
SAN FRANCISCO - Prosecutors in New York and San Francisco announced a new program last week dubbed Save Our Smartphones last week to bring together law enforcement officials, politicians, and consumer advocates across the country to fight the growing wave of smartphone thefts. The group wants to exert pressure on smartphone companies and their stockholders
REDMOND, Wa. - Microsoft inched a bit closer Friday to bringing the one app to the iPhone that's long been missing: Office. The software giant on Friday released Office Mobile for iPhone in the iTunes Store, CNET News.Com reported. But don't get too excited, Office fans. While it's a free download, Office Mobile for iPhone
ANN ARBOR ? A new survey says the online customer satisfaction of business-to-business companies has improved, but continues to lag behind business-to-consumer companies. ForeSee Results released its annual Business-to-Business Benchmark Thursday, offering customer satisfaction trends that allow B2B companies to determine how their web experience compares to industry averages. ForeSee developed this benchmark with data
DETROIT ? Public relations agency Airfoil was honored Thursday night by the Public Relations Society of America as a winner of the Silver Anvil Award in the Technology-Software and Services category for its representation of the Microsoft Small-and Medium-Sized Business Group?s 2012 business-to-business campaign. ?We are so excited for the team at Microsoft SMB whose
ANN ARBOR - Nonprofit Enterprise at Work has been awarded a $2,000 grant from the Michigan Equity Network to support the Board Connect program, Catalysts for Change. This grant will allow NEW to expand its programming to assist nonprofit organizations in the areas of diversity, inclusion and equity. In May 2013, the program was awarded
WASHINGTON DC - Senior U.S. national security officials have created a list of possible cyberattack targets on the orders of President Barack Obama, according to a secret document obtained by the Guardian dating back to last fall. The report's authors say they obtained "Presidential Policy Directive 20," an 18-page top-secret paper written in October 2012
WASHINGTON DC - The battle between privacy and security has reared its head again with the news that the National Security Agency gained access to the phone records of U.S. citizens. But a majority of people polled think this practice is reasonable. Among 1,005 Americans surveyed by the Pew Research Center and The Washington Post,