LANSING – How does small business owner Cathy Koch of K-Tec Systems continue to provide exemplary customer service in an e-commerce world?
Host Michael Rogers will discuss with Cathy how her firm, which provides instrumentation and control systems, has kept up the pace.
To listen, click on https://www.sbam.org/Resources/tabid/97/ArtMID/2980/ArticleID/2980/Old-fashioned-customer-service-in-a-high-tech-e-commerce-world.aspx
