ROCHESTER HILLS – Whether it’s the result of using obsolete technology like legacy systems, or evolving threats of new technology, today’s customer doesn’t want to hear things like:
“The system is down, please try again later. Sorry for the inconvenience.”
“I don’t have access to that data, can I call you back later?”
Customer satisfaction is the core of all business efforts. You spend considerable time and money acquiring new customers, but true return on that investment hinges on keeping them happy and coming back to you for more business.
It can take just one instance of downtime to send customers fleeing to competitors, and then to social media where they rant about their negative experiences.
Don’t be blind to the real cost of downtime. Stop losing customer goodwill, employee productivity and revenue to completely preventable service disruptions. The reputation of your business is on the line.
