REDMOND – Microsoft has finally fixed an Exchange Online outage that left affected users without access to email for almost nine hours on Tuesday, prompting many to vent their frustration online as they struggled to get their work done.
The company hasn?t said how many customers were impacted, but judging by the volume of complaints posted in discussion forums and social media sites, it must have hit a substantial number of users.
Plus, the length of the outage, and the fact that it struck during U.S. work hours, makes it a significant and embarrassing one for Microsoft, which is locked in a fight with Google in the cloud communication and collaboration software market.
Exchange Online is sold as a standalone service, and also as a component of Office 365, Microsoft?s cloud communication and collaboration suite for businesses, schools, government agencies and nonprofit organizations.
In an update posted in page 15 of a discussion thread in the Office 365 support forum, a Microsoft representative declared that the service had been restored around 6 p.m. U.S. Eastern Time. The outage hit shortly after 9 a.m.
For more information, Click on PCWorld.Com
