E-Government Satisfaction Remains Near All-Time High; Citizens Going Mobile
ANN ARBOR - Citizen satisfaction with e-government remains near an all-time high and continues to outperform the satisfaction with the federal government overall, according to the American Customer Satisfaction Index E-Government Satisfaction Index. The E-Government Satisfaction Index dips slightly to a 75 on the study?s 100-point scale from 75.3, which is far above the overall