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Credit Unions

ACSI: Americans More Satisfied With Banks Than Credit Unions- First Time In Survey History

ANN ARBOR–The latest Finance, Insurance, and Health Care Report from the Ann Arbor-based American Customer Satisfaction Index showed that banks have surpassed credit unions in customer satisfaction, an ACSI first. The survey also found internet investment services lead the sector, and health is the only insurance industry to gain this year. Customer satisfaction with the

By |2019-11-20T17:02:46-05:00November 20th, 2019|ESD|
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Bank Customers Want More Tech, But Still Love Branches

ANN ARBOR — Until switching banks is as painless as switching cell phone providers, at least 21 percent of customers feel like they’re being held captive by their current bank. And despite the growing popularity of online banking, nearly half (49 percent) of customers still want access to a physical branch. These are just some

By |2017-09-22T07:40:59-04:00September 22nd, 2017|ESD|
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